Frequently Asked Questions
Everything you need to know about shopping at Harvey Norman
What delivery options are available for large appliances and furniture?
We offer several delivery options, including standard delivery, scheduled delivery for large items, and our 'Click & Collect' service which allows you to pick up your order from your nearest store within 2 hours if the item is in stock.
What is the Harvey Norman return policy?
We offer a flexible return policy. If you change your mind, you can return most products within 14 days for an exchange or store credit, provided the item is in its original, unopened packaging. Faulty goods are covered under the manufacturer's warranty and consumer law.
Do you offer interest-free financing options?
Yes, we provide various flexible payment plans, including interest-free terms through partners like Latitude Finance and American Express. Terms and conditions apply based on the specific promotion and purchase amount.
How can I track the status of my online order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website. You can also view your order status by logging into your account on our website.
Does Harvey Norman offer installation services?
Yes, for many of our appliances and technology products, we offer professional installation services for an additional fee. This includes basic setup, connection to existing plumbing or electrical points, and removal of old appliances.
What should I do if my product is faulty?
If your product develops a fault, please contact our customer service team or visit your local store with your proof of purchase. We will arrange for a repair, replacement, or refund in accordance with the manufacturer's warranty and your rights under consumer law.