Returns & Exchanges
At Harvey Norman, we want you to be completely satisfied with your purchase, which is why we offer a comprehensive return policy for products that are faulty, damaged, or do not meet your expectations. You can return most items within 14 days of delivery, provided they are in their original packaging and accompanied by a valid proof of purchase.
Verify Eligibility
Ensure your item is in its original condition, unused, and includes all accessories, manuals, and original packaging.
Contact Support
Reach out to our customer service team or visit your local Harvey Norman store with your tax invoice to initiate the return request.
Package Your Item
Securely pack the product to prevent damage during transit and include a copy of your order confirmation inside the parcel.
Receive Refund or Exchange
Once our technicians have inspected and approved the return, we will process your refund to the original payment method or provide a replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing